Business Improvement Manager

Ringway Jacobs

Business Improvement Manager

Place of Work: Buckinghamshire

Position Type: Permanent


We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 8,400 miles of footway, almost 7,000 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.

Ringway Jacobs’ partnership with Buckinghamshire Council started in 2009 and we are still supporting Transport for Buckinghamshire as part of the new unitary authority. Buckinghamshire is a county of mixed and vibrant environments; the vast and beautiful Aylesbury Vale in the north neighbors the bustling Wycombe and Chiltern areas, where the M25 meets the M40 and commuters enjoy easy access to the Metropolitan tube line. Connecting everything is the highway network; the County’s largest asset and it is Transport for Buckinghamshire’s responsibility to keep it safe and serviceable for all.

Reporting into the Network Strategy Manager, you would be responsible for managing the contract wide support teams such as Quality & Performance, Business Planning, and Customer Experience. This role is principally responsible for the continuous improvement of the contract such as improving access, quality and efficiency of management information to all staff and embedding a culture of ownership with business owners. The successful candidate will have previous performance related improvement skills, the ability to manage however we are flexible on industry experience. 


o Previous experience in a performance driven role
o Track record of managing projects successfully, on time and within budget 
o Experience with working in a politically led environment would be advantageous  
o Understanding of budgets/KPI’s and experience of budgetary governance, management and control measures
o Strong inter-personal, self-management and team management skills
o Proven influencing, problem solving, relationship building and networking skills 
o Ability to present complex information in an easily understandable format


o Leading on the identification and delivery of projects on the Contract Improvement Plan 
o Developing, implementing & monitoring processes that achieve client and business objectives
o Understanding business needs, identifying improvements and facilitating process changes as appropriate
o Ensuring KPI’s are captured and reported both internally and externally as required
o Auditing KPI data and developing improvement plans where required 
o Producing high quality reports that are suitable for various audiences including Clients and Shareholders 
o Communicating with a variety of audiences by leading workshops, giving presentations, writing reports etc 
o Managing, coaching & developing the contract support teams  
o Improve the level of analytical capability within your direct teams 

If you require further details, please contact our Resourcing Team on 0330 311 2502 or e-mail them on, or click on the Apply Now button.

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly. 

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